Gas odor reported near water heater in home

Heard on: Mecklenburg NC Fire-Tac Group Calls

00:48

This transcript is auto-generated from live dispatch audio and may be incomplete or inaccurate. It is not an official report and may change.

00:00

Company is responding to (number withheld) Hampton Glen Court.

00:02

This call came from the premise.

00:04

Caller said that he can hear hissing and smells a strong odor of gas.

00:08

Believes it's coming from the water heater.

00:09

Evacuation has been advised.

00:11

No fire, smoke at this time.

00:13

We're at cross streets of Savannah Hills Drive and Dead End.

00:16

It's going to be nine still.

00:17

You also have a hydrant at (number withheld) Hampton Glen Court.

00:22

Here is my call.

00:29

Company is responding to Hamlin Court.

00:31

PG&E, PG&E

00:33

had a single contact that they will dispatch a tech.

00:38

He's not a cop, so long.

00:39

He's still in the final scene.

00:41

Message showing from exterior, two-story single-family residence.

00:44

Now I have command investigating.

00:46

10-4, deny, we'll come in investigating.

2026-09-13 19:16 UTC

Fire

Hampton Glen Ct, Matthews, NC 28105

Not official report. AI-generated from public dispatch audio. Always verify with official sources.

As discussed during the dispatch call, fire crews responded to a reported gas leak at a two-story single-family home near Hampton Glen Court. A caller reported hissing and a strong gas odor, believed to be coming from a water heater. Evacuation was advised, and a utility technician was dispatched to investigate. No fire or smoke was reported.